If you have Microsoft Dynamics GP implemented in your organization, and if you are looking for support options for your Dynamics Corporate ERP, you may have reasons. It is often the case when local Dynamics GP reseller doesn’t carry enough technical or industry expertise to help you with complex GP customization, integration, EDI, reporting, data migration and conversion. In this small publication we are describing remote support technology, based on our experience supporting Great Plains USA and Canada nationwide as well as internationally:
1. Web Sessions. This method is often interactive and your GP users can show us the issue as our technician sees the same screen. Web session requires somebody at your office to connect to the session. If you prefer just to email us the description of the problem and expect us to fix it without disturbing your computer users, you should let us use either remote desktop connection to your server or application server (if you use terminal Server or Citrix technologies) or open VPN connection for our Dynamics GP technician
2. VPN or Remote Desktop connections. You should get more info from your IT department. Both VPN and RDC methods require you to assign special account for our company, again check on your IT policies and internal security restrictions if any. With VPN or RDC our consultants could potentially work unlimited time with your Dynamics GP and we can perform such procedures as Dynamics GP version upgrade, new companies creation, data conversion, Dexterity and eConnect customization developing and testing (on your Test companies), FRx, SSRS, GP Report Writer and Crystal Reports design, major or minor data repairs, Extender modifications, ecommerce integration programming (Integration Manager, Order Connector, Posting Server, eConnect)
3. Dynamics GP customizations. These are the most obvious candidates for outsourcing to experienced Dynamics GP ISV partner, who has Great Plains Software Development Factory. Dynamics GP programming and Add-ons development typically deploys such tools as Dynamics GP Dexterity, eConnect, SQL Stored Procedures, Modifier with VBA, Integration Manager with VBA and Advanced ODBC integrations
4. Support cost. We usually give you pretty precise estimation on modification, integration, reporting projects in hours (often you could consider it as fixed price). You can also have support when you have issues, in this case you pay by hours used
5. Give us a call: 1-866-528-0577, help@albaspectrum.com
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